Privacy Policy

1. Introduction

Islas Landscaping LLC ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you use our landscaping services, visit our website, or interact with our SMS text messaging program.

By providing your information to us and using our services, you consent to the collection and use of your information as described in this Privacy Policy.

2. Information We Collect

We may collect the following types of personal information:

Contact Information:

• Name
• Mobile phone number
• Email address
• Mailing address
• Property address (for service delivery)

Service Information:

• Service requests and preferences
• Property details relevant to landscaping services
• Appointment and scheduling information
• Project specifications and requirements

Communication Information:

• SMS opt-in consent and preferences
• Communication history with our company
• Customer service inquiries and feedback

Transaction Information:

• Payment information (processed securely through our payment processor)
• Service history and invoices
• Estimates and quotes provided

3. How We Collect Information

We collect information through various methods:

• When you fill out forms on our website
• When you contact us via phone, email, or SMS
• When you request a quote or consultation
• When you opt into our SMS messaging program
• When you schedule or receive landscaping services
• Through interactions with our customer service team

4. How We Use Your Information

We use the information we collect for the following purposes:

• Service Delivery: To provide, maintain, and improve our landscaping services
• Communication: To send appointment reminders, service updates, and respond to your inquiries
• SMS Messaging: To send text messages regarding appointments, service updates, and promotional offers (if you have opted in)
• Business Operations: To process payments, maintain records, and manage our customer relationships
• Customer Support: To respond to your questions, concerns, and provide technical support
• Marketing: To send you information about our services, special offers, and promotions (with your consent)
• Legal Compliance: To comply with applicable laws, regulations, and legal processes
• Business Improvement: To analyze and improve our services, website, and customer experience

5. SMS Text Messaging Privacy

SMS Opt-In and Consent:

When you provide your mobile phone number and opt into our SMS program, you consent to receive text messages from Islas Landscaping LLC. Your opt-in data and mobile number are collected solely for the purpose of sending you the messages you requested.

SMS Opt-Out:

If you are receiving text messages from us and wish to stop receiving them, simply respond with "STOP" to the number from which you received the message. Once we receive your opt-out request, you will no longer receive text messages from us.

SMS Data Protection:

Text messaging originator opt-in data and consent will not be shared with any third parties except for:

• Aggregators who facilitate the delivery of text messages
• Service providers who operate our text messaging platform
• Subcontractors providing customer service support

6. How We Share Your Information

We respect your privacy and do not engage in practices that compromise your personal information. We may share your information only in the following limited circumstances:

Service Providers:

We may share information with trusted service providers who assist us in operating our business, including:

• SMS platform providers and aggregators (for text message delivery only)
• Payment processors (for secure payment handling)
• Scheduling and customer management software providers
• Customer service support providers

These service providers are contractually obligated to protect your information and use it only for the specific purposes we authorize.

Legal Requirements:

We may disclose your information when required by law, such as:

• In response to a court order, subpoena, or legal process
• To comply with applicable laws and regulations
• To protect our rights, property, or safety, or that of our customers or others
• In connection with the investigation of fraud or illegal activities

Business Transfers:

In the event of a merger, acquisition, or sale of assets, your information may be transferred to the new entity, subject to the same privacy protections outlined in this policy.

With Your Consent:

We may share your information with other parties when you have given us explicit permission to do so.

7. Data Security

We implement reasonable security measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. These measures include:

• Secure data storage and transmission protocols
• Access controls limiting who can view your information
• Regular security assessments and updates
• Employee training on data privacy and security

However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

8. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. This includes:

• Maintaining records for active customer accounts and ongoing service relationships
• Retaining transaction and service history for business operations and tax purposes
• Preserving information as required by applicable laws and regulations

When your information is no longer needed, we will securely delete or anonymize it.

9. Your Rights and Choices

You have certain rights regarding your personal information:

Access and Correction:

You may request access to the personal information we hold about you and request corrections if it is inaccurate or incomplete.

Opt-Out of SMS Messages:

You can opt out of receiving SMS messages at any time by texting "STOP" to our number.

Opt-Out of Marketing Emails:

You can unsubscribe from marketing emails by clicking the "unsubscribe" link in any marketing email we send.

Deletion Request:

You may request that we delete your personal information, subject to certain legal limitations and business requirements.

Do Not Call:

If you wish to be placed on our internal Do Not Call list, please contact us using the information provided below.

To exercise any of these rights, please contact us at hello@islaslandscapingllc.com or (602) 247-1542.

10. Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected personal information from a child without parental consent, we will take steps to delete that information.

11. California Privacy Rights

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA):

• The right to know what personal information we collect, use, and disclose
• The right to request deletion of your personal information
• The right to opt-out of any activities that constitute "sales" of personal information (Note: We do not sell personal information)
• The right to non-discrimination for exercising your privacy rights

To exercise these rights, please contact us using the information provided below.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. When we make changes, we will update the "Effective Date" at the top of this policy. We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information.

If we make material changes to how we handle your personal information, we will notify you by email (if you have provided an email address) or through a notice on our website or via SMS.

13. Third-Party Links

Our website may contain links to other websites that are not operated by us. We are not responsible for the privacy practices of these third-party websites. We encourage you to review the privacy policies of any website you visit.

14. Cookies and Tracking Technologies

Our website may use cookies and similar tracking technologies to enhance your browsing experience, analyze website traffic, and understand user behavior. You can control cookie preferences through your browser settings. Note that disabling cookies may affect the functionality of our website.

15. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us:

16. Consent

By using our services, visiting our website, or providing your information to us, you consent to the collection, use, and disclosure of your information as described in this Privacy Policy.